Privacy policy
This policy explains what information Health Talia collects when you use our website, WhatsApp or consultation form, why we use it and the choices available to you.
Last updated: 31 July 2026
Information we collect
We may collect your name, phone number, email, country, treatment interest, message and any photo or x-ray you choose to share. We also record attribution and technical information such as language, landing page, referrer and UTM campaign parameters. Marketing analytics load only after consent where required.
How we use information
We use information to respond to enquiries, coordinate a preliminary treatment review, communicate with you, provide requested travel support, protect the service and measure marketing performance. Clinical decisions remain with the licensed treating provider after the required assessment.
When information is shared
We do not sell personal information. We may share the minimum necessary information with authorised treating clinics, clinicians and service providers that support hosting, secure storage, email, transfers or accommodation. They receive information only for the relevant service or legal requirement.
Cookies and analytics
Essential technology supports website operation and security. Optional analytics and advertising tags are loaded only after you accept them through the cookie notice. You can reject optional tags without losing access to the public website.
Storage and retention
Information is protected using access controls and service providers selected for the platform. We retain enquiry and coordination records only as long as reasonably necessary for communication, operational, safety and legal purposes, then delete or anonymise them according to the applicable retention process.
Your choices and rights
Depending on applicable law, you may ask to access, correct or delete your information, object to or restrict certain use, or withdraw consent. Withdrawing consent does not affect processing already carried out lawfully. Contact us from the same channel or email address so we can verify the request.